Reply to a Letter of Complaint (Tugas Softskill Bahasa Inggris 2)

Reply to a Letter of Complaint (Tugas Softskill Bahasa Inggris 2)

BRAZUCA INC
 Avenue Plaza 300

Springfield 735689

Phone : 0031 - 3246571
Fax : 0021 – 6754329

Ref. DC/g10/258                                                                                            13 March 2013


To :

The Manager,
Mutiara Kencana,
13620 East Jakarta.
Indonesia,
Phone : 021 - 54306233
Fax : 021 - 93425643
Dear Sir,

I certainly understand your frustration at being sent the wrong order last week and realize that you need some of your order immediately to satisfy demand. I hope the merchandise we rushed to you on Monday arrived in time to get you past the crisis.

Please accept my sincere apologies. We will make every effort to see that this never happens again. We appreciate your business and will do everything we can to serve your needs

Thank you.

Yours Faithfully,

James Mc.Cardy
Manager

Nama: Mustofa Kemal

NPM: 14215855

Kelas: 1EA25